Returns Policy

At Campus Trade, we aim to ensure fair and transparent transactions for both buyers and sellers. Due to the nature of secondhand items, we only accept returns under special circumstances, as outlined below.

1. Eligibility for Returns

Returns are only accepted if:

• The wrong item was shipped (not matching the order description).
• The buyer provides sufficient proof (e.g., photos/videos) showing the discrepancy.
• The return request is submitted within 24 hours of the item being collected at the destination address.
• The item was shipped using a supported courier (listed on our website).
• The item was shipped (returns do not apply to in-person collections).

2. Non-Returnable Cases

We do not accept returns for:

• Buyer's remorse (e.g., change of mind, incorrect sizing, minor imperfections not disclosed).
• Items damaged due to buyer mishandling or misuse.
• Items shipped via unsupported couriers (seller forfeits payment if a return is forced).
• In-person pickups (all sales are final).
• Partial refunds are not permitted under any circumstances.

3. Return Shipping Costs

• If the return is due to a wrong or defective item, the seller covers return shipping costs.
• The buyer must use the same or an approved return courier.

4. Return Process

• Notify us within 24 hours of delivery via Campus Trade messenger or WhatsApp or Telegram.
• Provide clear evidence (photos/videos) showing the issue.
• If approved, we will provide return instructions.
• Once received and verified, the buyer will be refunded (or correct item resent).

5. Refunds

• Refunds are processed only after the returned item is verified.
• Original shipping fees are non-refundable unless the return is due to seller error.

6. Seller Responsibilities

• Sellers must accurately describe items (condition, defects, etc.).
• If an unsupported courier is used, the seller forfeits payment if a return is initiated.

7. Dispute Resolution

• We mediate disputes but reserve the right to refuse refunds if:
  • The purchase violates our general guidelines.
  • The buyer or seller fails to follow policy terms (e.g., late claims, insufficient proof).
  • Negligence (e.g., failure to inspect the item upon delivery) is proven.
• Our decision in disputes is final.

8. Fraud Protection

• False return claims (e.g., misrepresentation of item condition, fraudulent proof) will result in:
  • Account suspension or permanent ban.
  • Legal action if deliberate fraud is detected.
• Buyers and sellers must cooperate fully during investigations.

9. Final Notes

• We reserve the right to deny returns if policy conditions are not met.
• No warranty or guarantee is provided unless explicitly stated by the seller.
• By using our platform, buyers and sellers agree to this policy.