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Frequently asked questions (FAQ)

Buying on the platform :

Selling on the platform :

How do i post my textbooks/ items on the platform?
To post your textbooks, click on books from the bottom menu bar and then click on the + / add button floating on the screen. See image below

Similarly, to post any other items such as calculators or clickers, use the Stationery section.
What happens after i made payment?
Before proceeding to the next step, which involves contacting the seller and collecting your item, your payment must first be cleared. If you chose EFT as your payment option, it normally takes up to 2 business days for your payment to clear. However, if you chose an instant payment method like Snapscan or paid using your Visa/Mastercard, the payment will reflect immediately. Please see the images below for what is shown when your payment has been cleared versus when it is still pending.

Fig 1) Buy-request status when waiting for EFT payment to reflect

Fig 2) Buy-request status when payment was received.

It is only when your buy-request status is as shown in Fig 2) above that you can proceed to the next step:
Next step : see How do i contact a seller ?
How do i contact a seller?
Before you can directly contact a seller, you must have made payment for the item that is being sold in order for it to be reserved for you. On receipt of your payment, your buy-request on the platform will show as follows :

Fig 1) Buy-request status when payment was received.

When the payment was received, the contact-seller button will be enabled. There are two ways you can send a message to the seller.

Option 1) Send message from the page of the item
First navigate to the page of the textbook/item you want to purchase, then on that page scroll down and you will see the contact seller section. See image below:

Fig 1) Send message to seller; when using desktop.

Fig 2) Send message to seller; when using mobile app/ mobile web.

Option 2) Send message from the profile page of the seller
The second way you can do this is by clicking on the profile picture of the seller to go to their profile page. This is shown below:

Fig 1) Click anywhere in this block to open the seller's profile page

From their profile page, you can contact any user (if permitted) as shown below:

Fig 1) Send message to person using button

Fig 2) Send message to person using menu option
Where is the QR-Code i'm supposed to receive?
A link to download the QR code is sent to you via email after you have made purchase and your payment was received. However, you can also download the QR code on the platform anytime. To do that, simply navigate to the page of the textbook/item you made payment for and the link to download the QR code will be at the top of the page as shown below:

Fig 1) link to View/ Download the QR Code to your device.
What do i do with the QR-Code?
You give it to the seller when you collect your item or when you have received the package delivered to you.
What are Buy-requests and what do i do with them?
A buy-request is a request from a buyer to purchase the item you are selling. As the seller, you need to review the buy-request and accept it if you want the buyer to proceed to make payment.
Here are the key things you need to check on a buy-request before you accept it.
a) Method of collection
On each buy-request, the buyer will indicate if they want to collect the item you are selling on campus, or if they want it to be shipped to them. If the latter (they want you to courier the item) then you need to adjust the price taking into consideration the cost for shipping.
b) Offered price
If the price of the item you are selling is negotiable, then the buyer may make an offer to you to purchase the item at a different price. Review the price they want to purchase the item for before you accept it. You may adjust the price to make a different offer if needed.

To adjust the price of a buy-request, first navigate to the page of the item you are selling, then on the buy request, click on review this or modify details if already accepted, then do as shown below:

Fig 1) To adjust the price of a buy request, untick the check-box highlighted.

Fig 2) Then enter the new price that you want the buyer to pay for the item.

After you have reviewed and adjusted the price (if necessary), then you can save your changes or accept the buy-request, whichever the situation may be.
Note : The price you indicated is the price the buyer is going to pay to purchase your item.
How do i contact a buyer?
Before you can directly contact a buyer, the person must have made payment for the item that is being sold in order for it to be reserved for them. On receipt of their payment, we will notify you and the buy-request on the platform will show as follows :

Fig 1) Buy-request status when payment was received from buyer.

When the payment was received, the option to contact the buyer will be enabled.

How to contact buyer
You can send a message to the buyer by first clicking on their profile picture and opening their profile page. This is shown below:

Fig 1) Click on profile picture to open the buyer's profile page

From their profile page, you can contact any user (if permitted) as shown below:

Fig 2) Send message to person using button

Fig 3) Send message to person using menu option
How do collections work?
When you deliver the item to the buyer, he/she will provide you with a QR-code that you will scan with your phone. If you cannot scan the code then you can enter the access-code shown on the document manually on the platform. The QR code document is shown below:

Fig 1) QR Code from Campus Trade

If you cannot scan the QR code for whatever reason, then you can use the access-code shown on the document. First navigate to the page of the item you are selling and check the buy-request on top, then click on Item collected. This is shown below:

Fig 1) Click on Item Collected to enter the access-code manually

Then enter the access-code and click submit.

Fig 2) Enter access-code

After you scan the QR code or provide us with the access-code, the transaction will be seen as complete. You can then continue to provide your payment details for us to pay you the money owed.
See How will i receive my payment?
How and when will i receive my payment?
You first need to deliver the item to the buyer and scan the QR-code he/she gives to you; If you cannot scan the QR-code then simply enter the access-code shown on that document on the platform (see How do collections work? for more details). Thereafter, the plaform will allow you to provide your payment details for us to pay the money owed to you.
When the QR-code has been scanned successfully and the transaction is now complete, the buy-request will display as shown on the image below. Simply click on provide payment details to proceed.

Fig 1) Link to provide payment details.

Then on the next page provide your details and click submit.

When will i receive my payment?
The time it takes for us to process your payment can vary due to various factors, but it normally won't take more than 3 business days.
As a rule of thumb, transactions that receive good ratings are normally processed much faster, sometimes within hours, compared to transactions with bad ratings.
So always ensure that you sell items in good condition for speedy payments.
How much does Campus Trade charge for the transactions?
The fee that we charge for the transactions is not fixed and can vary from time to time. But in general, the fee is 3% to 8% of the value of the item you are selling.
Please refer to our pricing and fees structure for more information. Should this pricing change, this page will be updated.
This article was last updated on : 24-February-2024.